Empathy: the unsung hero of high client retention

Empathy: the unsung hero of high client retention

It’s tough out there for both clients and agencies right now. Budgets are getting smaller, competition is fierce, and change is constantly afoot. All of this has a direct impact on our day-to-day lives. During uncertain times, staying positive and showing kindness becomes increasingly difficult, often overtaken by worry and stress. But exercising compassion – […]

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