ChatGPT referral traffic converts worse than Google search, email and affiliate links, trailing on both conversion rate and revenue per session, according to a new analysis of 973 ecommerce sites. Why we care. AI search platforms are starting to refer meaningful traffic to retailers – but not yet sales. For now, Google (paid organic) search still […]

In mid-September, many SEO professionals began noticing unusual drops in Google Search Console (GSC) data.  Impressions were down, average positions shifted, and the number of reported queries changed overnight.  This wasn’t the result of a ranking update but a reporting change – one that redefines how we interpret GSC visibility data going forward. What happened […]

Reddit is taking four data-scraping companies to court – including AI search engine Perplexity and SEO data firm SerpApi – accusing them of illegally using its content via Google search results. The lawsuit. SerpApi, Oxylabs, AWMProxy, and Perplexity “devised a scheme” to scrape Reddit data indirectly from Google, then resell or reuse it to train […]

More than a decade ago, I coined the term brand SERP – the result you get when someone searches for your name or company.  I called it the “digital business card” because I saw firsthand how a messy one could cost a business trust and revenue. That idea shaped how many people think about online […]

Capturing intent at the precise moment consumers are ready to take action has always been the goal in search.  But there’s value – and real payoff – in influencing that intent before the search even begins.  As customer journeys grow more complex and span multiple touchpoints, the need to reach audiences earlier continues to rise. […]

Black Friday is when performance peaks — and so do risks. In 2024, global spending reached $74.4 billion, with U.S. online sales up 10.2% year-over-year. Behind that growth, affiliate competition and coupon activity surged, pushing paid channels to their limits. During these high-traffic days, even a single unchecked campaign can waste hundreds of thousands of […]

Yelp just unveiled its 2025 Fall Product Release, a sweeping AI-driven update that turns the local discovery platform into a more conversational, visual, and intelligent experience. Driving the news:Yelp’s rollout includes over 35 new AI-powered features, headlined by: Yelp Assistant, an upgraded chatbot that instantly answers customer questions about restaurants, shops, or attractions—citing reviews and […]

OpenAI announced the launch of its first web browser, which they named ChatGPT Atlas. Atlas is currently available on Mac only right now and has all the features you would expect from an AI browser. But the most surprising part is that its built-in search features seem to be powered by Google and not Microsoft […]

Google Merchant Center is rolling out a new Issue Details Page (IDP) to help advertisers more easily diagnose and resolve account or product-level problems. How it works: Located under the “Needs attention” tab, the page provides a consolidated overview of current issues. It surfaces recommended actions, business impact metrics, and sample affected products — giving […]

Google Ads appears to be testing an automatic assignment of New Customer Value within New Customer Acquisition (NCA) campaigns — and it’s doing so without advertisers’ explicit consent. The change, first spotted by performance marketer Bilal Yasin, has led to unexpected reporting shifts and frustration among advertisers. “Without any heads-up, and without it being in […]